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    Returns

    This policy only applies to goods purchased through our Smiggle online store.

    In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:

    1. The items with the original receipt are returned within 14 days of receiving your purchase.
    2. The item is in original condition as purchased, including all packaging.

    IN STORE REFUND

    You can exchange or return your online order to any Smiggle Australia retail store with the receipt you receive in your parcel. This option is preferred as you can receive an exchange or refund directly and easily and do not have to pay for re-delivery.

    POSTAL REFUND

    You can also return your online order by posting it along with a copy of your receipt to our Returns/Exchange address below and indicate the reason for the return. We will credit your original method of payment and currency, excluding delivery costs (unless goods are returned in accordance with your statutory rights: e.g. they are faulty or not as ordered), or we can issue you a gift card to use towards your next purchase in store or online. Please indicate your preference.

    New Zealand Customers

    Unfortunately, items purchased online cannot be returned to Smiggle New Zealand stores. New Zealand customers can either return items for a refund to any Smiggle store in Australia providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

    Please note: all returns remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag and make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purposes.



    Exchange

    There are 2 options available.

    1. To exchange your order through the online store please follow the same instructions as above indicating your requirements. Space to record your credit card details for re-delivery is provided on the bottom of your online receipt. Please note that exchanges are subject to availability of goods, therefore please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply, unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.
    2. You are welcome to exchange or return your order in person at any Smiggle retail stores in Australia, provided you have the original receipt and method of payment used for the purchase.

    Unfortunately, items bought online cannot be returned to our New Zealand stores. New Zealand customers can either return items for a refund to any Smiggle store in Australia providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

    Please note: all returns remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.



    Returns / Exchange Address

    Smiggle Online Returns
    P.O Box 585
    Altona North
    Victoria, Australia 3025


    For further information please Contact Us