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    Delivery

    Postage and Delivery

    Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
    We recommend either a work address or PO BOX for prompt delivery.

    Location Postage Delivery Time
    Australian Metro Next Day (excl Perth Metro & Darwin) $14.95 Next Business Day*
    Australian Standard Delivery $9.95 3-7 Business Days
    Australian Islands Standard Delivery $9.95 5-10 Business Days
    New Zealand $15.00 6-10 Business Days
    United Kingdom sending your order to the uk? shop local at smiggle.co.uk $40.00 4-10 Business Days
    Singapore, hong kong, malaysia & Asia Pacific $40.00 4-10 Business Days
    Other international shipping destinations $40.00 6-20 Business Days

    *Refer to postcodes below for Next Day availability.
    † Local taxes and import duties may apply and are not included in the postage fee.

    ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS: Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges. Delivery time frames for bulky orders may take longer than specified.

    Within Australia

    Australian Metro Next Day

    Postage $14.95 AUD

    • You must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.
    • Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
    • Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin); please check the postcodes below to see if you live in a qualifying area. (Note: If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery).
    • Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.
    • Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.
    • Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Smiggle or Australia Post.

    Australian Standard Delivery

    Postage $9.95

    A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements. We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery. We deliver by Australia Post.


    AUSTRALIAN ISLANDS AND REMOTE LOCATIONS STANDARD DELIVERY

    Postage $9.95

    Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days.

    For remote deliveries redirections will be made to the nearest Post Office for your collection. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days for delivery within Australia. We deliver by Australia Post.

    QUALIFYING POSTCODES:

    Can't see your postcode? Your order will still be despatched on an express service.

    State Postcode
    Sydney CBD 1000–1299, 2000–2009
    Sydney Metro 1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999
    Canberra 2600–2601
    ACT 0200–0250, 2602–2639, 2900–2920
    New South Wales 1 1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530
    New South Wales 2*

    2266–2279, 2301, 2311–2338, 2340, 2348, 2350, 2351, 2413–2430,
    2440, 2442, 2444, 2450, 2460, 2461, 2470, 2480, 2531–2554,
    2575–2599, 2649–2650, 2653, 2665–2672, 2678, 2720–2730,
    2787–2820, 2830, 2845–2877

    New South Wales 4* 2640, 2641, 2708
    Melbourne CBD 3000–3010, 8000–8399
    Melbourne Metro 3011–3210, 8400–8899
    Victoria 1 1 3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977*
    Victoria 3* 3689–3690
    Brisbane CBD 4000–4004, 9000–9299
    Brisbane Metro 4005–4209, 9400–9596
    Queensland 1*

    4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670,
    9597–9599, 9700–9799, 9880–9919

    Adelaide CBD 5000–5005, 5800–5879
    Adelaide Metro 5006–5199, 5880–5999
    Perth CBD 6000–6005, 6800–6899
    Tasmania 1 7000–7003, 7250
    Tasmania 2 7004–7019, 7050–7053, 7055, 7800–7899
    Tasmania 3 7248, 7249, 7251–7325, 7900–7999

    * Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.


    New Zealand

    Postage $15.00 AUD

    Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.

    A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

    We recommend either a work address (please include full business name, receivers name and other relevant details) or a PO BOX for prompt delivery.

    All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.


    SINGAPORE & ASIA PACIFIC

    Singapore, Hong Kong, Malaysia & Asia Pacific (includes China, Hong Kong, Japan, Thailand, Vanuatu, Vietnam, Malaysia, Brunei & India)

    Postage $40.00 AUD for non-bulky orders (see * below for further information)

    Pending credit card authorisation, verification, availability of stock and confirmation of delivery charges for bulky orders, delivery will take up to 4-10 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

    A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

    We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

    All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

    PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.


    United Kingdom

    sending your order to the uk? shop local at smiggle.co.uk

    Postage $40.00 AUD

    Pending credit card authorisation, verification and availability of stock, delivery will take up to 6-10 business days.

    A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

    We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

    All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

    PLEASE NOTE:To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.


    Other International shipping Destinations

    Postage $40.00 AUD for non-bulky orders (see * below for further information)

    all other countries we deliver to

    North America Europe Africa Middle East
    Canada
    USA
    Austria
    Belgium
    Croatia
    Denmark
    Finland
    France
    Germany
    Greece
    Ireland
    Italy
    Monaco
    Netherlands
    Norway
    Poland
    Spain
    Sweden
    Switzerland
    South Africa Israel
    Saudi Arabia
    United Arab Emirates

    sending your order to the uk? shop local at smiggle.co.uk

    Pending credit card authorisation, verification, availability of stock and confirmation of delivery charges for bulky orders, delivery will take up to 6-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

    A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

    We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

    All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

    PLEASE NOTE:To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

    Type postage delivery time
    Australian Next Business Day/Express Delivery $14.95 AUD 1-3 Business Days
    Australian Standard Delivery $9.95 AUD 3-7 Business Days

    Next business day to areas in the Australia Post Network. More Information

    Standard delivery to remote areas may take up to 13 business days

    ORDER TRACKING

    Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

    To track the progress of your order click here.You will be redirected to the Australia Post website for tracking.

    Alternatively you may log into your account and select My Orders for a list of previous orders. Simply select the order number you wish to track; this will display your order details including the status and consignment numbers. If your order has been shipped, click on the consignment/date link for further information on your order.

    Important Information

    We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

    Please allow an extra business day for delivery during the following Australian public holidays:


    • 2017 - Australian Public Holidays

      • Sunday 1st January – New Year's Day
      • Monday 2nd January – New Year's Holiday (in Lieu)
      • Thursday 26th January – Australia Day
      • Monday 6th March – Labour Day (WA only)
      • Monday 13th March – Adelaide Cup (SA only)
      • Monday 13th March – Canberra Day (ACT only)
      • Monday 13th March – Labour Day (VIC, TAS only)
      • Friday 14th April – Good Friday
      • Saturday 15th April – Easter Saturday
      • Sunday 16th April – Easter Sunday (ACT, NSW)
      • Monday 17th April – Easter Monday
      • Tuesday 25th April – Anzac Day
      • Monday 1st May – Labour Day* (NT & QLD only)
      • Monday 5th June – Western Australia Day (WA only)
      • Monday 12th June – Queen's Birthday (ACT, NSW, SA, TAS, VIC)
      • Monday 25th September – Queen's Birthday ( WA only)
      • Monday 2nd October – Queen's Birthday (QLD only)
      • Monday 2nd October – Labour Day (ACT, NSW, SA)
      • Tuesday 7th November – Melbourne Cup Day (VIC only)
      • Monday 25th December – Christmas Day
      • Tuesday 26th December – Boxing Day

      • *Labour Day - Also known as Eight-Hour / May Day

    WE RESERVE THE RIGHT:

    • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
    • That all orders are subject to availability of stock
    • To take reasonable steps to verify that the order and credit details are bona fide

    Returns

    This policy only applies to goods purchased through our Smiggle online store.

    In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:

    1. The items with the original receipt are returned within 14 days of receiving your purchase.
    2. The item is in original condition as purchased, including all packaging.

    IN STORE REFUND

    You can exchange or return your online order to any Smiggle Australia retail store with the receipt you receive in your parcel. This option is preferred as you can receive an exchange or refund directly and easily and do not have to pay for re-delivery.

    POSTAL REFUND

    You can also return your online order by posting it along with a copy of your receipt to our Returns/Exchange address below and indicate the reason for the return. We will credit your original method of payment and currency, excluding delivery costs (unless goods are returned in accordance with your statutory rights: e.g. they are faulty or not as ordered), or we can issue you a gift card to use towards your next purchase in store or online. Please indicate your preference.

    New Zealand Customers

    Unfortunately, items purchased online cannot be returned to Smiggle New Zealand stores. New Zealand customers can either return items for a refund to any Smiggle store in Australia providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

    Please note: all returns remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag and make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purposes.



    Exchange

    There are 2 options available.

    1. To exchange your order through the online store please follow the same instructions as above indicating your requirements. Space to record your credit card details for re-delivery is provided on the bottom of your online receipt. Please note that exchanges are subject to availability of goods, therefore please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply, unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.
    2. You are welcome to exchange or return your order in person at any Smiggle retail stores in Australia, provided you have the original receipt and method of payment used for the purchase.

    Unfortunately, items bought online cannot be returned to our New Zealand stores. New Zealand customers can either return items for a refund to any Smiggle store in Australia providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

    Please note: all returns remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.



    Returns / Exchange Address

    Smiggle Online Returns
    P.O Box 585
    Altona North
    Victoria, Australia 3025


    For further information please Contact Us